Use of the website

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• You may not create a link to this website from another website or document without Premium Car Care’s prior written consent.

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Privacy

This privacy policy sets out how Premium Car Care uses and protects any information that you give Premium Car Care when you use this website.

Premium Car Care is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Premium Car Care may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22nd June 2009.

What we collect

We may collect the following information:

• Name and or company name

• Contact information including email address and phone numbers

• Address for delivery and invoicing

• Other information relevant to business transactions

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Order processing

• We may use the information to improve our products and services.

• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  

• For registration purposes

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Descriptions, prices and product information

Items on this site are shown as accurately as possible despite this, slight variations in colour and appearance may occur due to technical limitations. We take great care to reproduce product descriptions and specifications provided by manufacturers accurately, but errors may occur. We will not be responsible for any errors or omissions. If there is anything which is unclear, or if you wish to obtain further information, please contact Customer Services at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .u.

Prices do not include the cost of delivery or any other services.

We reserve the right, however, to change prices at any time without notice to you. Every effort is made to ensure that prices shown are accurate at the time you place your order. Provided that your order has not already been delivered, then if within 14 days of accepting your order a pricing error is found in respect of any or all of the goods you have ordered, we will notify you as soon as possible detailing the mis-priced goods and offer you the option of:

• Placing a new order at the correct price for those goods; 

• Cancelling the whole of your order; or 

• Cancelling your order for the mis-priced goods and reconfirming your order for the correctly priced goods

If, within 7 days of receipt of our notice to you, you have not responded by selecting one of the available options above then

• If all of the goods you have ordered are found to be mis-priced the entire order will be cancelled automatically and we will refund or re-credit you for any sum you have paid for those goods; or

• If only some of the goods you have ordered are found to be mis-priced, we will deliver the correctly priced goods but we will not be obliged to supply you with the mis-priced goods. In these circumstances we will refund or re-credit you for any sum you have paid for the mis-priced goods.

In the event that a pricing error is found by us, then the above options shall only apply if your order delivery has not been completed.

Eligibility to purchase

To be eligible to purchase goods from this site under English law, you must be (a) be 18 years age or over; and (b) have a credit or debit card acceptable to us in your name and (c) stipulate a delivery address within the UK and within our delivery area (which may vary according to the goods ordered); (d) and give your real name, address, phone number, email address and any other details requested.

We cannot sell solvents or knives or any other sharp products which includes such items as scissors and DIY kits that include bladed tools to you if you are under the age of 18 years.

We reserve the right to decline a new customer registration or suspend your Account at any time and at our sole discretion.

Availability

We try our best to ensure that we are always in stock. If a product is out of stock it will be labelled as ‘out of stock’ on premiumcarcare.co.uk.  If, for any other reason beyond our reasonable control, we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged /refunded for that product. Some items are not held in stock (eg low turnover) and these therefore will have a longer delivery time.

To ensure availability of all our products, customers may be limited to a maximum number of the same product, this quantity may vary dependant on product availability.

Payments and acceptance

The services of PayPal are used to process your car payments. Your browser will show you are in a secure environment by showing either a locked padlock or an image of a key in the grey bar at the bottom of the page; it may warn you that you are entering secure mode as you go to place your order.

If you purchase a product from this website you will be charged for that product when you order.

Cancellation of order - Due to change of mind

If the product(s) has not been dispatched we will cancel the order and full payment will be refunded. If the products(s) has been dispatched and we are unable to prevent the delivery you should return the goods to us, the cost of your order will be refunded but not your delivery charge.

Up to 7 days following the day of delivery

Under the distance selling regulations you have 7 days to cancel your order starting the day after the date of delivery. You must cancel your order in writing, by email or telephone. You will be responsible for the cost of returning the goods and you must take good care of the goods whilst they are in your possession. If you do not exercise reasonable care and the goods are damaged whilst in your possession or in transit we will not be able to accept the goods.

Your rights under consumer legislation for these goods are not affected.

7 to 14 days after delivery

If you cancel between 7-14 days in addition to your liabilities above you will also be charged the cost of the initial delivery.

When you return your goods please return in an as new and sealable condition complete with all packaging and accessories supplied.

You are required to take reasonable care of items. Please return an item in its original and undamaged packaging with all of its components. If an item is returned undamaged in its original and undamaged packaging, we will offer you a refund in accordance with our refund policy below. Your rights under consumer legislation for these goods are not affected.

If you are posting an item back to us we recommend that you obtain a proof of posting certificate which is provided free of charge by the Post Office.

Return of damaged, faulty or mis-described items

When your goods are delivered please check that the order is complete and not damaged. In the event that your order is visibly damaged, do not accept the order and enter on the delivery note “Damaged” along with a brief description of how or where the item is damaged.

If you have accepted the Goods and subsequently discover that they are faulty/mis-described or parts are missing, you are entitled to a refund, replacement or repair. Where a replacement/repair is not possible e.g. because the product/parts no longer exist then a refund will be offered. You have 14 working days from the date of receipt to return your goods to us for a full refund including where appropriate a refund of your delivery charge. In this case do not use the Goods and inform us as soon as possible following the date of receipt describing the problem in as much detail as possible.

Please retain all original packaging. Please note that for courier companies to accept liability for damage caused in transit we must inform them of any damage within 24 hours of delivery. Therefore, you should inform us as soon as possible following delivery of the Goods. Any claims made after this time but within 5 days will be subject to our discretion and thereafter any such claims may be considered unreasonable.

Some products are provided with a manufacturers 12 month warranty, however if a fault is caused by misuse, negligence or accident then it may not be covered by the manufacturers warranty and therefore any repair will be chargeable.

If you have any problems with your purchase after 14 days we can offer help and assistance. Please contact at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Your rights under consumer legislation and Manufacturer Guarantees are not affected.

Refund Policy

If you are entitled to a refund, on damaged, faulty or mis-described grounds we will refund you as follows:

• If you return all items of your order at the same time on damaged, faulty or mis-described grounds we will refund the cost of your order and the delivery charge.

• Delivery charges will not be refunded if you return only part of the order (e.g. you have ordered two items but only return one).

• If items are parts of a set (eg valeting kit) you must return all parts in order to qualify for a refund.

• All refunds are credited via your original payment method. If you wish to exchange a faulty product that is part of a larger order you will not be charged when we re-deliver the item to you.

• Please note refunds can take 7-10 days to appear in your bank or credit card account.